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COVID-19 arrangements

Due to COVID-19 arrangements, Subsidence Advisory NSW's office counters are currently closed. 

We are continuing to monitor updates closely to ensure the health and safety of our staff and the community.

Claims and applications are being processed within our usual processing timeframes.

If you require assistance, please contact us on below details:



Hours: 8.30am to 4.30pm, Monday to Friday

Phone: (02) 4908 4300

Email: [email protected]

Location: Ground Floor, NSW Government Offices, 117 Bull Street, Newcastle West NSW 2302

Post: PO Box 488G, Newcastle 2300



Hours: 8.30am to 4.30pm, Monday to Friday

Phone: (02) 4677 6500

Email: [email protected]

Location: 99 Menangle Street, Picton 2571

Post: PO Box 40, Picton 2571


24 Hour Emergency Hotline: 1800 248 083


Media On-Call 24/7

Email: [email protected]

Tel: 0438 108 797


National Relay Service - for the deaf or hearing or speech impaired

If you are deaf or have a hearing or speech impairment, you can contact the National Relay Service (NRS) which is an Australia-wide telephone access service that provides phone solutions for you.

Monday to Friday 8am to 6pm (Eastern Standard Time)

Voice: 1800 555 660 (free from landlines)

TTY: 1800 555 630 (free)

Fax: 1800 555 690 (free)

Email: [email protected] 

SMS: 0416 001 350

Mail: Level 2, 10 Mallett St,Camperdown, NSW 2050

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