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SA NSW's new online portal

Subsidence Advisory NSW (SA NSW) has launched a new online portal for end-to-end management of claims, building and subdivision applications.

To start a new claim or application, please log in to the portal by following the instructions below.

Accessing the portal

To access the portal, click the log in button from the menu in the top right-hand corner and select applicant (unless you are a council or coal mine representative).

You will be redirected to a Service NSW log in page. Please enter your Service NSW account username and password to log in. After you have entered your account details, you will be directed to SA NSW’s portal homepage. From here, you can select the type of application you wish to start.

If you do not already have a Service NSW account, you will need to create one to access the portal. There is no cost to create a Service NSW account. After you have verified your account, please return to SA NSW’s website to log in.

 

For support with accessing and using the portal, please call us on (02) 4908 4300 between 8:30am – 4:30pm, Monday to Friday.

Frequently asked questions
1. What is the portal?

The portal is SA NSW’s new online application management platform. From 15 January 2018, applicants will be able to use the portal to lodge, track and manage claims for compensation for subsidence damage and applications to build or subdivide in mine subsidence districts.

2. How do I access the portal?

To access the portal, please click the log in button from the menu in the top right-hand corner and select applicant (unless you are a council or coal mine representative).

You will be redirected to a Service NSW log in page. Please enter your Service NSW account username and password to log in. After you have entered your account details, you will be directed to SA NSW’s portal homepage. From here, you can select the type of application you wish to start.

If you do not already have a Service NSW account, you will need to create one to access the portal. There is no cost to create a Service NSW account. After you have verified your account, return to SA NSW’s website to log in.

3. What happens if I don't have internet access or a computer?

SA NSW will continue to accept claims for compensation and development applications in hardcopy. You can lodge hardcopy applications with SA NSW over the counter at its Newcastle or Picton office or via post. If you have any questions about other ways to lodge applications, please call SA NSW on (02) 4908 4300. Please note there may be longer timeframes for the processing of paper based applications.

4. What are the benefits of lodging applications on the portal?

SA NSW’s online portal will facilitate a quicker, improved application process for claims and development applications. After lodging an application through the portal, applicants will be able to return at any time and log in to view the status of their application.

Applicants will receive email notifications when the status of their application changes or when SA NSW requires further information to progress. The portal will allow applicants to respond to requests for further information during the assessment process.

5. Why is the portal being developed?

SA NSW is developing the portal as part of reforms to the mine subsidence compensation system. The portal will make it easier for property owners to manage development applications and claims for subsidence damage from end-to-end.

The portal will provide property owners with a central place for lodging and tracking the status of all applications with SA NSW. After lodging a claim or development application through the portal, property owners will be able to log in at any time to find out the status of their application or provide further information.

6. Who can I contact for support?

If you have any questions regarding the portal or experience an issue while lodging or managing a claim or development application, please call SA NSW on (02) 4908 4300 for support and advice.

7. What will I be able to do through SA NSW’s online portal?

From 15 January 2018, you will be able to use SA NSW’s portal to:

·        Lodge a claim for compensation for mine subsidence damage

·        Lodge an application to build or subdivide in a mine subsidence district

·        Track the status of or update a claim or application you have previously lodged through the portal.

8. Why is a Service NSW account needed to access the portal?

The NSW Government is committed to making it quicker and easier for the public to access online transactions. Using your Service NSW account to access SA NSW’s online portal will mean you can access multiple Government services in a central location. It will also mean you don’t need to create and maintain a separate account to access SA NSW’s services.